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Help Desk


The JAC Help Desk is a problem-solving unit that responds to questions and issues from attorneys and vendors, assists with implementation of new procedures, facilitates the general understanding of JAC policy, and instructs attorneys and vendors regarding the tracking of their bills. When leaving a voice mail for the Help Desk, please include, when appropriate, attorney and vendor name, case number and invoice number. If your issue is particularly complex, please consider contacting the Help Desk via email, and allow sufficient time for JAC staff to research the issue. Our goal is to return your phone call or email with a resolution to your issue.


TIPS REGARDING PAYMENT STATUS

To check status of invoices, log in through the JAC “My JAC” secure website. Instructions as to how to set up a unique User ID and Password for both attorneys and vendors are included on JAC's “My JAC” secure website. Any questions regarding status as viewed on the JAC “My JAC” secure website login can be directed to the Help Desk.

Court-Appointed and Indigent for Costs bills are approved by JAC, then sent to the Department of Financial Services (DFS) for actual payment. When the status on the JAC website login reads Approved for Payment, the bill has been sent to DFS. Once the payment has been issued by DFS, a 7-digit Warrant Number will appear below the status on the JAC website login. To view payment information, log onto the DFS FLAIR website. The Warrant Number appears there as the Payment Number. See Guide to Using FLAIR to Obtain Payment Information on the Frequently Asked Questions page of the JAC website under Training Materials.

In general, bills are processed in order by date of receipt. Taking volume fluctuation into account, attorneys and vendors should generally allow at least two weeks before expecting to see their bill posted on the JAC website login.

For the tracking of your bills, please assign each a unique invoice number. The state system allows up to nine characters, including spaces. It is suggested that each invoice number exceed three digits in order to facilitate searches for a particular bill. The information entered in the Invoice Number field on the JAC voucher cover will appear in the Invoice Number field in FLAIR, so that you can identify the particular bill being paid. This is especially important now that the Remittance Advice is no longer being mailed when the payment is issued.



For questions regarding Private Court Appointed and Indigent for Costs cases, please contact us:
via Form Mail: HELP DESK
via Voice Mail: 1-844-522-5463 (toll free)

Please provide as much information as possible so that the Help Desk can research and respond to your question. In addition to the nature of your call, please include your name, Tax Identification number (Tax ID) or Bar ID, case and invoice numbers.




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